1. Order Processing Time . All our orders are processed and shipped out within 5 business days. After the order is shipped out and received by the carrier, we will update you with a Tracking number with which you can follow your package and see the remaining shipping time. Please allow 24 hours for the tracking information to update.

2. Shipping Address Changes If you would like to change the shipping address for your order, please contact us by email and include your new shipping address. Once the order is shipped, we can not alter the shipping address.

3. Shipping rate is calculated at checkout. All items are shipped with Australia Post

Shipping times across Australia can vary, but items are normally delivered within 3 -5 business days. Be aware that these delivery times can be up to 12 days longer in case your order is placed during busier periods such as near Christmas, Black Friday, or sale periods.

4. Shipping Restrictions. We currently only ship to Australia.

5. Packages Damaged, Lost, or Missing While in Transit If you have a suspicion of your parcel being lost or missing while in Transit, please contact us by email. We can contact the shipping company to investigate the issue. If your package has indeed gone missing, we will send you a new one free of charge or send you a full refund. If your package has arrived damaged, contact us and we will provide a replacement or refund as soon as possible.

6. Returns and Refunds

Sensuelle will happily accept returns due to faults/damages, sizing issues or misprints as long as the request is received by us within 30 days of you receiving the item. The item must be returned to us in the original packaging, unopened, and unused.

The return shipping costs will be paid by the customer. Once we receive the package, the refund will be processed and you will receive the full value of the product as a refund.

7. Customer Service

For questions, support, problems, or warranty claims, please contact us by email at elleblume.contact@gmail.com